1. Purpose
Palmera uses artificial intelligence (“AI”) to enhance the user experience by helping users discover experiences, receive recommendations, organize itineraries, answer common questions, and interact with certain features of the platform.
This Policy explains how AI is used within Palmera and what users should expect when interacting with AI-powered features.
2. AI Concierge
Palmera’s AI Concierge is designed to assist users with tasks such as:
Recommending restaurants, hotels, activities, and experiences;
Suggesting personalized itineraries;
Answering general questions about listings and bookings;
Assisting with trip planning;
Providing recommendations based on user preferences; and
Helping users navigate the platform.
Responses generated by the AI Concierge are intended to improve convenience and should be considered informational recommendations rather than professional advice.
3. Human Concierge Services
Certain services may be provided by members of the Palmera team rather than artificial intelligence.
As Palmera expands, users may have access to additional concierge services, including premium human concierge features available through Palmera Plus or other eligible offerings.
Where reasonably possible, Palmera will make it clear whether a user is interacting with an AI system or a human representative.
4. AI Limitations
Although we strive to provide accurate and helpful recommendations, AI-generated responses may occasionally be inaccurate, incomplete, outdated, or unsuitable for your particular situation.
Users should independently verify important information, including but not limited to:
Prices;
Availability;
Operating hours;
Reservation details;
Travel requirements; and
Provider-specific policies.
The official information provided by the Provider will always control in the event of any inconsistency.
5. No Professional Advice
Palmera’s AI features do not provide legal, financial, tax, medical, safety, or other professional advice.
Users should consult qualified professionals before making decisions requiring professional expertise.
6. AI-Generated Recommendations
Recommendations generated by Palmera’s AI are based on available information, user preferences, booking history, and other relevant platform data where applicable.
Recommendations are intended to improve the user experience and should not be interpreted as guarantees, endorsements, or rankings of any Provider or experience.
7. Data Used by AI
To improve the quality of recommendations and concierge services, Palmera may use information that users choose to provide, including:
Saved preferences;
Favorite experiences;
Booking history;
Search activity;
Location preferences (where permitted);
Travel interests; and
Other information described in our Privacy Policy.
Palmera does not use AI to make solely automated decisions that have legal or similarly significant effects on users.
8. Responsible Use
Users may not use Palmera’s AI features to:
Generate unlawful content;
Harass or threaten others;
Submit false or misleading information;
Attempt to bypass platform security;
Reverse engineer or abuse AI systems; or
Engage in any activity that violates Palmera’s Terms of Service.
9. Service Availability
AI-powered features may be modified, improved, temporarily unavailable, or discontinued at any time without prior notice.
Palmera does not guarantee uninterrupted availability of AI services.
10. Updates to This Policy
Palmera may update this AI Policy and AI Concierge Disclosure from time to time to reflect changes in technology, applicable laws, or platform features.
The most current version will always be available on the Palmera platform.